Privacy policy
Terms and conditions of using the website
The present "Terms and Conditions of Use of the Website" (hereinafter - "Terms") constitutes a legally binding agreement / contract between each user and "Estock ge" LLC (identification number: 416382373), which regulates the "Estock ge LLC Terms and conditions of using the website (hereinafter - "the website").
The terms and conditions of using the website owned by "Estock ge" LLC, together with the amendments made to it and other regulations of "Estock ge" LLC, represent a single document and should be considered as a single contract signed with the user.
In the case of registration on the website, each user accepts and acknowledges the present rules and conditions, the rules for returning products, also declares his consent and undertakes to comply with all the conditions of the mentioned provision.
The use of the website by each user means that the user fully accepts the privacy and personal data protection policy developed by the company and posted on the website; In addition, each user, in case of using the website, expresses his consent that the company will process the personal information of the user, in the volume that will be necessary to provide the service (for the purposes of using the website).
Each user who uses the website guarantees that his action is/will be in compliance with local and/or international legislation, and also possesses the rights, permissions or consents defined by the law to use the said website.
If the user does not agree with the content of the documents with legal content developed by "Estock ge" LLC, he has the right to refuse to use the website / not to use the website.
In case of a claim or any kind of question regarding the use of the website, each user has the right to contact the support team of "Estock ge" LLC through the website.
By registering and authorizing on the website, the user is entitled to purchase the products posted on the website; Each order made by the user for the purpose of purchasing products constitutes a separate purchase agreement, the parties of which are the registered and authorized user of the website and "Estock ge" LLC. When placing each order, the subject of purchase, its cost and place of delivery are generated.
1. Meaning of used terms
The terms used in this provision shall be defined as follows:
"We" or "Company" - LLC "Estock ge" established in accordance with the laws of Georgia, identification code 416382373, registered at the address: Georgia, city of Rustavi, micro/district XX, N 14, apartment N51;
Website - the website owned by "Estock ge" LLC, whose web address is - (www.estock.ge) and all its sub-pages;
User - any legal entity registered on the website or any natural person who has reached the age of 18, who wants to purchase products posted on the website;
Third party - any physical and/or legal entity other than the user;
Consent - the free will expressed by the user regarding the familiarization of the present provision and the processing of his personal data;
Registration - a person goes through a special procedure on the website, which involves the creation of a user's virtual name or e-mail and a virtual key, and allows the person to fully access the website and purchase the products posted on the website;
Authorization - the function of the right of special access to the available information resources of the website, which is related to computer and information security and other rights and privileges, gives the person the right to create his own profile / account (user page) on the website in order to fully use the website, as well as , enter, review, correct or add information;
Account - a personal subpage of a registered user, which is created by the user as a result of registration and which reflects the information entered in the profile of a specific user;
Information about the user - electronic and other information, as well as the user's personal information, which is collected and stored by the company in accordance with the law, about the users of the website;
Direct marketing - direct and direct provision of information to the data subject by phone, mail, e-mail or other electronic means for the formation and maintenance of interest in an individual and/or legal entity, goods, idea, service, work and/or initiative, as well as image and social issues , for the purpose of realization and/or support;
Spam - information that contains direct or indirect advertising; link to a malicious website with obscene or offensive language; content or generated text irrelevant to the website;
Virus - malicious software.
2. Website registration procedure
Both natural persons and legal entities who have reached the age of 18 can register on the website. In order to register on the website, the user is obliged to enter a valid e-mail address (username) in the corresponding field, define a password and fill in the relevant fields displayed on the website during registration.
To purchase products on the website, you need to register on the website, for which each user is obliged to enter the following types of data:
name, surname (title);
address;
A valid email address;
telephone number;
the city
region (optional field);
Login password.
Each customer can register on the website both during the purchase of the products chosen by him and also before the purchase of the products.
Registration on the website is for life, which means that the username and password chosen by the user during registration will be valid permanently. However, the password can be changed at any time based on the decision of the registered user.
Each user has the right to independently choose a username and password; Also, each user will have the right to request password or username recovery by expressing a request on the website. User is fully responsible for loss of username and password or disclosure to third parties. In addition, each user has the right to change any personal data specified in his account.
During the registration process - until the end of the registration, each user agrees to these terms and conditions, which will appear on the website as a separate field and which will be available by clicking on the link. In addition, each customer is entitled to consent to the processing of information for direct marketing purposes before completing the registration.
After registering on the website, each user undergoes authorization - by entering a valid e-mail address and password in specially designated fields.
Each user of the website acknowledges that the website disassociates itself from any kind of illegal activity or any attempt to do so. Accordingly, no person has the right to register or authorize on behalf of another person. In the event that any person passes authorization on behalf of another person, the person may be subject to administrative or criminal liability depending on the severity of the crime.
In order for the company to avoid registration, authorization and/or any kind of interaction on the website by any person on behalf of another person, each user is obliged to accurately and correctly indicate the information about the user in the relevant fields of the website. In addition, each user is obliged not to transfer to a third party the information entered by him on the website, including registration data.
It is prohibited for any other natural or legal person to authorize the website and use the website through another user account. The user is fully responsible for preventing each such unauthorized use.
Each user of the website confirms and guarantees that: a) the information provided by him/her is/will be complete, accurate and correct; b) at the time of registration, he/she is/will be a person of legal age who has reached the age of 18; c) will not use another person's personal data for the purpose of registration or authorization on the website; d) will not use another user's account; e) will not violate the rights of other users, with illegal intent or careless action; f) will not use the website to obtain personal data about third parties; g) will not interact on the website in a way that will interfere with the normal functioning of the website; h) will protect copyright and related rights, will not carry out unauthorized use, processing and publication of information and intellectual property on the website without the prior written consent of the company; i) will not carry out such an action that is not allowed / prohibited by the current legislation and this provision.
3. Age limit; Suspension/termination/cancellation of registration
Any individual over the age of 18 and any legal entity registered on the basis of the requirements of the law have the right to register on the website of "Estock ge" LLC. Individuals who have not reached the age of 18 are not allowed to register in case of written and duly certified consent of the legal representative.
"Estock ge" LLC reserves the right to cancel any registration without prior agreement with the user in the event that a natural person under the age of 18 registers on the website by deception or using the data of any adult third party and this becomes known to "Estock ge" LLC. In such a case, the company is released from any responsibility for interactions on the website by a person under the age of 18 after fraudulent registration.
"Estock ge" LLC has the right to suspend or terminate registration, if the purpose of registration on the website is to establish unauthorized access to personal data of third parties, copy, delete, destroy data, attempt to use personal data of third parties for personal purposes or any other action prohibited by law.
"Estock ge" LLC has the right to immediately, with or without prior notice, terminate or suspend or cancel the registration if the breach of obligations is of a substantial nature and/or the company considers, within the limits of reasonableness, that the termination or suspension or cancellation of the registration is a violation of the users or third parties registered on the website. The best means of protection (including the protection of their data).
If the company believes that any user has violated these terms and conditions or the user has registered using false, incorrect or inaccurate data, "Estock ge" LLC has the right to close access and limit the use of the personal account unilaterally on the basis of a notification sent to e-mail or without such notification.
4. Order / purchase of products by the user; Terms of settlement and refund policy
The user has the right to select one or more products of his choice; The selected products are collected / placed in the virtual basket on the website.
After the user selects the desired products, the user is obliged to enter the e-mail, phone number and address details in the appropriate fields in order to receive the purchased products, after specifying which, the user will be redirected to the payment page to pay for the products. In addition, each user is entitled to change the data recorded during registration, including address and phone number, during a specific order.
Before making the payment, the user is obliged to verify the address and contact information specified by him. In case of incorrect or incomplete address and/or contact information, the customer is fully responsible for the delay in the delivery of the products.
After redirecting to the payment page, the user is obliged to pay the price of the products selected and accumulated in the cart in full in advance. Settlement is carried out only through cashless settlement - payment by bank card.
In order to make a payment, the user will be redirected from the website to the payment page, where the relevant fields will appear and where the user will indicate the bank card data. The settlement request is processed and confirmed directly by the banking institution. However, in case of each order, the user is obliged to re-enter the bank card data, since the bank card data is not saved on the website.
"Estock ge" LLC does not have access to the payment page, as well as to the bank card data specified by the user.
In case of successful completion of the settlement, a message containing the relevant information will be displayed as a confirmation of the settlement. After completing the payment, the user will receive a confirmation of the successful completion of the order to the e-mail indicated by him.
The term of delivery of the purchased products is calculated from the moment of payment confirmation. Contrary to the mentioned, in case of incorrect entry of bank card data or in the absence of a balance of the proportional amount of the value of the products on the bank card, a message about the rejection of the transaction will be displayed on the user's device.
Each user of the website understands that during a banking transaction, a third-party payment provider, namely a banking institution, may charge a banking service fee to the amount to be transferred. In such event, each user acknowledges that they are responsible for paying any such additional costs.
"Estock ge" LLC reserves the right to refuse or cancel the customer's order in case of reasonable suspicion of fraud, unauthorized or illegal transaction.
After the payment of the price of the products by the customer, the right of ownership of the purchased item is fully transferred to the customer.
Each user will be able to verify the information about the orders and purchased products on his personal page.
When placing an order by the user, the company assumes that the authorization and/or order on the website was made by the account holder. Accordingly, if unauthorized use of any user's account is carried out by third parties, the user is obliged to immediately notify the company about the said action; In such a case, the company is entitled to block the account or suspend or terminate the user's registration in agreement with the user in order to ensure the protection of the user's personal data as much as possible.
As a result of registration, authorization and use of the website, the user authorizes the company to send messages / short text messages and/or phone calls to the user's phone number or e-mail address recorded on the website, periodically determined by the company, with news, offers, promotions, For promotional, new product or other marketing purposes. In addition, each user can refuse to receive information about marketing activities at any time by sending a message to the company's e-mail.
In the event that the user returns the purchased product on the basis established by the "Product Return Rules", the user is obliged to inform the company about the return of the item in writing/e-mail; Within 14 (fourteen) calendar days from the request to return the item, the company provides a refund of the cost of the returned products to the user.
In case of return of the item, the company shall pay the cost of the returned products to the customer. The refund is provided to the same bank account from which the customer paid the value of the mentioned (returned) item.
5. Delivery terms and conditions
The obligation of "Estock ge" LLC to deliver the goods purchased by the customer to the same customer arises only if the customer successfully completes the payment (in case of rejection of the transaction, "Estock ge" LLC is released from the delivery obligation).
The products purchased by the user will be delivered by "Estock ge" LLC through its representatives or partners (other companies and its representatives), regarding which the user has no claim of any kind.
The user declares his consent that "Estock ge" LLC is authorized to transfer confidential information of a personal nature known to him (name, surname, address, phone number and/or other contact data) to the person making the delivery in order to deliver the products purchased by the user to the same user.
The delivery of the products purchased by the user means the delivery of the products to the address specified by the user (with the accuracy of the region, city, street and number) and does not include the delivery of the products directly to the residential apartment (in the case of a residential building).
The risk of loss and/or damage to the products is fully transferred to the customer from the moment of handing over the products to the customer by "Estock ge" LLC.
"Estock ge" LLC provides the delivery of the products purchased by the customer from the moment of payment confirmation: a) throughout Tbilisi: within 1-2 working days; b) in regions (except mountainous regions): within 3-5 working days; c) in highland regions: within 7-10 working days.
Working days do not include weekends and holidays defined by the Labor Code of the Organic Law of Georgia.
Delivery of products does not include installation / assembly or provision of other services.
Delivery throughout Georgia is free for each customer.
Each customer is obliged to check the quantity and visual condition of the products on the day of delivery.
In the event that the quantity, visual condition or quality of the delivered products does not correspond to the order made by the customer, the customer is obliged to contact the company about the said matter no later than the end of the next calendar day after receiving the order and, within the scope of the possibility, attach a photo confirming the aforementioned in order to compensate the cost related to the loss, otherwise, the customer loses the right to submit a claim and demand compensation, and in turn, the company is released from responsibility in case of non-submission of the claim after the expiration of the specified period by the end of the next calendar day after the submission of the claim or receipt of the order.
In the event that due to the user's reasons (including but not limited to: incomplete or inaccurate indication of the address, the absence of the user at the address and/or other objective reasons) the order could not be delivered, the company will not bear any responsibility for the non-delivery of the purchased products. In order to avoid such cases as much as possible, the company, through its representative, will contact the customer on the phone number indicated by the customer during registration or during the order, before starting the delivery, to make sure that the customer is really present at the address specified in the order.
Product return conditions and exceptions are defined in the "Product Return Policy" posted on the website.
6. Limited liability
For the purposes of this provision, the company provides the user with 24-hour, free access to the website, through which the user has the opportunity to choose and receive the desired products.
Each user of the website is personally responsible for access by third parties with the technical device (device) and/or username or password. In order to avoid possible access to the user's personal data by third parties, each user is obliged to always use the "exit" function of the website when the user has finished interacting on the website. The company is released from responsibility for damage caused by negligence, as well as for those cases when the information necessary for user authorization became known to a third party.
Each user registered on the website undertakes not to harm and damage the company's business image and reputation; Each person has the right to use the website only for the purpose specified by the website. In the event that any user registered on the website directly or indirectly takes any action that may harm or damage the company's business image and reputation, the company reserves the right to take legal measures determined by law and demand compensation for damages from such registered person and/or cancel, terminate or suspend registration.
The company is not responsible for the actions of third parties, for the information posted on their websites, even if there is a link on the website belonging to the third parties that leads to the website owned by the company. In addition, the company does not bear any kind of responsibility in case of the spread of malicious software - virus by third parties. Also, by using the website, each user releases the company from liability, which arises as a result of the user's use of the website belonging to any third party.
The company does not guarantee the continuous operation of the website, therefore it is not/cannot be held responsible if the website is completely or partially unavailable in a certain period of time, there is a technical error, etc. In such a case, the company ensures the correction of the detected defect in the shortest possible time. In addition, the company is not responsible for technical or software malfunctions of networks, systems, providers, technical devices, services; Also, on interruptions in the process of data processing / transmission.
In order to maintain a high level of security and to protect the safety of the user, the company is authorized to carry out irregular checks of the security system. Therefore, the user agrees that the company has the right, if necessary, to periodically request additional information to identify the user.
Each user acknowledges that he/she records his/her personal data on the website by his/her own decision and will, therefore, the company is not responsible for the disclosure and/or loss of his/her personal data by the user (unless it is directly caused by the company's culpable actions).
The company is not responsible for any direct or indirect damages caused by the unavailability of the website, as well as as a result of unauthorized integration on the website by a third party.
The company is not responsible for any kind of damages and/or interruptions that may be caused by a third party (for example, Internet providers or mobile operators) as a result of the interrupted functioning.
In case of violation of any of the terms of this provision by each user, the company is released from any kind of obligation and responsibility towards such user.
The information posted on the website, including the range of products or prices, may be periodically changed or removed without prior notice to the user. The company will not offer to the customer such products, the sale of which is prohibited according to the current legislation.
The user is prohibited from using the website for illegal or illegal purposes, including unauthorized access or any other action that may directly or indirectly harm the company or the company's interests protected by law.
The relationship arising from this provision is strictly a business relationship between independent parties who agree to abide by these terms, respect the rights of each person, protect confidentiality and ensure that the obligations arising from this provision are fulfilled fully and in good faith.
Each user declares that he/she will faithfully fulfill the obligation assumed through the website, and with this, the user understands and agrees to the measures established by the law of responsibility, which may be implemented against the user for non-fulfillment of the obligation assumed by him/her through the website.
7. Copyright
The design of the website, all texts, images, icons, logos placed on it are the property of "Estock ge" LLC and it is protected in accordance with local and international copyright laws. Therefore, each user is obliged to take into account the mentioned circumstance, since copyright infringement may lead to civil, administrative or criminal liability in accordance with the legislation of Georgia.
Each user agrees not to copy and distribute the visuals and/or content of the website or any part of it without the prior written consent of the company.
The user has no right to use the text, images, icons or logos placed on the website in a way that harms the company's image or reputation. In such a case, the company reserves the right to apply for legal remedies in order to protect its rights. In addition, in such a case, the user will be responsible for material and non-material damage caused to the company.
By purchasing the products posted on the website, the copyright is not transferred to the user.
8. Regulatory legislation; Dispute Resolution Rules
If any article, clause or part of this provision is found to be void or void by force of law, it will be considered as a non-existent condition. However, all other articles, clauses or parts thereof of this provision shall remain in force without invalidity or void provision.
All disputes and disagreements arising in connection with this provision shall be resolved through negotiation. If the dispute cannot be resolved through negotiation, the disputing person has the right to apply to the court before holding the appropriate negotiation, which will consider the dispute in accordance with the legislation of Georgia.
These Terms and Conditions are governed and interpreted in accordance with the applicable laws of Georgia.
9. Procedure for making changes
"Estock ge" LLC is authorized to make changes and/or additions on the same website at any time unilaterally, as needed/periodically under the conditions of this provision without further additional consent of the user. Therefore, each user is obliged to periodically check the terms and conditions of this service through the website.
In the event of any change or addition of any of the conditions defined by this provision, if a person registered on the website continues to use the website, it is understood that this person agrees to the changed conditions.
10. Transitional Provisions
The present provision enters into force when the user starts using the website, in particular, through the registration procedure and by expressing his consent to the mentioned conditions (in electronic form), by which the user declares his consent to have read the mentioned conditions, approved the mentioned conditions and enters into a legally binding relationship with the company.
By agreeing to this provision, each user fully understands and agrees to be bound by these terms and conditions during the entire period of registration or use of the website.
Absence of the physical signature of any user of this provision does not constitute a prerequisite for the loss or non-existence of legally binding force, and the electronic consent recorded/expressed by the user on the website (which means the corresponding field) has the same legal force as the consent verified/expressed in material form.
The Company has the right to modify or terminate the operation of the website at any time without prior notice to the user.