Returns and Exchanges

Product return policy

1. General conditions

This product return policy is an integral part of the website terms and conditions. By agreeing to the terms and conditions of using the website, you automatically agree to these return terms.

In case the products supplied by us are damaged or do not correspond to the data specified on the website (quality or quantity), we offer to replace the products or refund the money in accordance with the conditions contained in this document.

2. Meaning of used terms

Terms used in this Product Return Policy are defined as follows:

"We" or "Company" - LLC "Estock ge" established in accordance with the laws of Georgia, identification code 416382373, registered at the address: Georgia, city of Rustavi, micro/district XX, N 14, apartment N51; User - any legal entity registered on the website or any natural person who has reached the age of 18, who wants to purchase products posted on the website; Website - the website owned by "Estock ge" LLC, whose web address is - (www. estock.ge) and all its sub-pages; Third party - any natural and/or legal entity other than the user.

3. In what cases is it possible to return products?

Based on this "Product Return Policy", each customer has the opportunity to return purchased products:

at any time, without specifying any reason, within 14 calendar days of the actual delivery of the item; if the products do not correspond to the order or the characteristics (quality or quantity) posted on the website; The product was found to have a factory defect; if the product is damaged; If the products are delivered by the company in violation of the delivery period specified in the "Terms and Conditions of Website Use".

4. Exceptional cases of return of products

The customer does not have the right to request the return of the products if:

The price of the delivered goods depends on the change in the financial market, which the company cannot control and which occurred within the period established by the Law of Georgia on the protection of consumer rights for the exercise of the right to refuse the contract; the delivered goods are made to the customer's individual order or clearly tailored to his personal needs; The purchased product is perishable or has a short shelf life; The products are hermetically sealed goods, their hermeticity was broken after delivery, and therefore the products cannot be returned due to compliance with health or hygiene norms; The delivered product was inseparably combined with other products due to its characteristics at the time of delivery; Delivered products are damaged as a result of mechanical intervention; Damage to the delivered products is caused by incorrect operation by the user; The product is a sealed audio-video recording or software and its seal has been broken after delivery; The cost of products does not exceed 30 GEL; the integrity of the product packaging (box, bag, hatch) is violated by the user; The product has traces of use; The product is a hygienic (personal consumption) item; All accompanying parts and/or documents provided at the time of purchase are not included with the product.

5. In what period is it possible to return the products?

In case the user wishes to return the products, he needs to file a request for the return of the purchased products in writing within 14 days after receiving the products, by contacting the company's e-mail address or the phone number indicated on the website (which are indicated on the website).

6. Requirements to be considered for returning products

In the event that any customer wishes to return the products, the product must be accompanied at the time of return with all accompanying parts, details and documentation (if any) provided at the time of purchase.

In addition, at the time of returning the products, the customer must present the warranty card, technical passport, other documents accompanying the item, undamaged box and accessories (if any).

In case of returning the products, the user is obliged to pay the direct (direct) costs related to the return of the goods.

In case of discovery of a factory defect after 14 days, you should contact the company in writing, at the company's e-mail address or at the phone number indicated on the website (which are indicated on the website) and act on the basis of the rule established by the "Warranty Terms".

7. How many days will it take to return the products?

Following and taking into account the present "Product Return Rules", in case of product return, the product must be returned to the company:

Products delivered throughout Tbilisi will be returned - no later than 1-2 working days after the return request is registered; The products delivered throughout the regions (except the mountainous regions) will be returned - no later than 3-5 working days after the return request is registered; Products delivered throughout the mountainous regions will be returned - no later than 3-10 working days after the return request is registered; An authorized representative of the company is authorized to contact the customer within 1 working day after receiving the return request and clarify the details of the product return.

8. How is the cost of returned products reimbursed to the customer?

Return (reimbursement) of the value of the returned products to the customer is possible only by non-cash payment, by crediting the amount to the same bank (card) account of the customer, with which the purchase / purchase of the returned products was made.

The Company has the right to refuse to reimburse the customer for the cost of the returned products until it has received the product back or received from the customer a document confirming the shipment of the product, whichever is earlier.